Reflections on the AONN+ National Conference

This November NCC’s navigation team attended the AONN+ conference in Las Vegas, Amy virtually from afar and Valerie and Jorge in person. AONN+ is the Academy of Oncology Nurse & Patient Navigators, the largest specialty organization dedicated to improving patient care and quality of life through oncology nursing and navigation.

Both Valerie and Jorge, who are earlier in their careers, said the conference was both empowering and inspiring.

“It was inspiring to see how empowering the atmosphere was, with everyone in the medical field so passionate about helping others,” said Valerie. She’s attended the conference virtually in the past, but said in person it was a completely different experience. “You could really feel the genuine dedication and teamwork, which made me appreciate the impact of their work even more. It was a reminder of how important collaboration, compassion, and commitment are in healthcare.”

Jorge agreed. “Not only did I gain valuable insights about navigation, but I also felt empowered to take a more proactive approach in my work. The conference motivated me to continue enhancing my skills and deepen my commitment to providing compassionate, effective care,” he said.

Three sessions stood out to NCC’s team: AI in healthcare, navigating LGBTQI+ patients, and Bill Brummel’s keynote on surviving tonsil cancer.

Both Amy and Jorge pointed to AI for navigation as an exciting new future that can streamline and improve care, and empower navigators with tools to better support and advocate for their patients. From checking clinical trial eligibility to tracking patients needing follow-up, the possibilities for AI’s use by navigators are still being explored.

All three navigators were also moved to add one or two more questions to their interactions with clients to demonstrate respect and strengthen communication: “What pronouns do you prefer?” and “What do you like to be called?”

“It’s such a small action, but it really helps create a welcoming and inclusive environment for patients,” said Valerie. “Hearing the personal stories shared by the speakers gave me a deeper understanding of the challenges LGBTQI+ individuals face in healthcare.”

Amy added that we can’t learn more about our patients if we don’t ask.

“What really touched my heart and deepened my passion for this work was learning about the impact navigators can have in advocating for marginalized patients, connecting them to essential resources, and helping to ensure that everyone receives equitable care,” added Jorge.

The closing day keynote session featured survivor and filmmaker Bill Brummel, whose story of 24 years of survival post-laryngectomy was moving. Valerie said his quote, “It ain’t no sin to be glad you’re alive,” resonated with her, reminding her to appreciate life and remain hopeful no matter the challenges.

Amy said it was the highlight of the conference for her as well. “There was not a dry eye whether attendees were online or in-person,” she said.  She noted several pearls of his wisdom from his talk: Treat the patient, not the disease and action is the antidote to anxiety. “So incredibly moving,” she said.

Other notable takeaways from the conference include the importance of self-care for navigators, who must manage stress and ask for help while also helping others and sharing compassion. A session on screening and addressing health-related social needs also highlighted the importance not just of teaching others about their health, but also learning from the communities we’re trying to connect with. “The bi-directional education is the only way to increase learning and cultivate meaningful partnerships,” Amy said.